Our website content, advice and direction regarding our services and products are meant as informational only. This disclaimer states that the information provided does not constitute a medical opinion, that no remedy or information provided should be used without consulting a physician, and other legal considerations. The use of sunless tanning products and services does not protect you from the sun or damage caused by the sun or tanning beds. Please use caution to protect yourself from these sources. Make certain to check with your own doctor before using our products or services if you are concerned or have any medical conditions.
Since individual results can vary greatly, the company does not guarantee success of our services or products. BronzedBerry strives to provide quality sunless tanning services and products and outstanding customer support. If for any reason you are dissatisfied with the service or our products please follow our policies below.
Client Service Return Policy: Contact your Tanning Artist directly within 48 hours of your service. Tanning Artist must offer to provide the service again to you at no cost. Client must receive this service again within 3 days of the original appointment. Full refunds are at the discretion of the Tanning Artist. If you are having trouble communicating with your Tanning Artist please contact our Product Specialist at Info@BronzedBerry.com or call 202.630.1460.
Client Product Return Policy: If for any reason you are dissatisfied with your product purchase you we are happy to exchange it for something else or return it. Clients can return or exchange products that were purchased through BronzedBerry.com’s website. Client must print out the return authorization form, located in the Terms section of website and return that with product. Product must contain at least 75% full for a refund or exchange. Product must be returned within 30 days of purchase along with client receipt/invoice. Returns must be sent to: 107 Hampton Dr, Fredericksburg VA 22405. Upon receipt client will be contacted within 2 business days. Refunds and exchanges will only sent to customer after BronzedBerry has received returned goods.
Client Damaged Goods: If a product is damaged and a new one needs to be sent out, a picture of the damage should be emailed to email@example.com along with invoice number. Questions about this, please call 202-630-1460.
Return/Exchange Form: Print and enclose with receipt and product.
Tanning Artist Business Opportunity Return Policy: Mobile Tanning or Start Up Kits : Tanning Artists have 15 days to initiate a return of their unused mobile tanning kit or starter kits for a full refund. Shipping will not be refunded and is the responsibility of the Tanning Artist. To initiate a return, TA must email (firstname.lastname@example.org) or call 202.630.1460 and speak to someone directly. Upon speaking to management TA must mail all kit contents back to BronzedBerry (107 Hampton Dr, Fredericksburg VA 22405). Used or opened equipment or solutions are not accepted for returns. Once opened the equipment and solution lose marketability. In accordance with the Terms and Conditions e-signed during enrollment.
Tanning Artist Inventory Returns: Any Tanning Artist in possession of inventory (retail products) who wishes to terminate the Independent Tanning Artists agreement may return their unused and unopened inventory (retail products) for a full refund of marketable goods based on purchase price or current sale price of items, whichever is less within 30 days of receiving goods in accordance with the Terms and Conditions e-signed during enrollment.
Tanning Artist Damaged Goods: Artists that receive damaged, leaking or broken items must take a picture of damage and send to email@example.com along with their invoice number. Your packages have been insured and we will be happy to put a claim in for you. This process takes on average 2 weeks. Please contact us as soon as possible for us to expedite this process for you. If damage can not be proved, replacement items will not be issued.
Tanning Artist Lost/Missing Packages: All shipped packages have a tracking number. If tracking number indicates delivery has been received. Artists are responsible for contacting local delivery service to inquire with driver where their package is located. If you need assistance please contact artist support. If package was never delivered we are happy to file a claim on your behalf. Please provide details and invoice number to artist support.
Use of Information: